Frequently Asked Questions

You have been assigned a specific number of credits. You can use these credits to make purchases from the store. Please be mindful that your credits are limited, so it's essential to choose your items carefully to ensure you're satisfied with your selection.

If you registered but didn't place an order, you can log back into the site using an access token. Simply visit the site, request the access token, and await an email containing your token and a link.

There are two primary reasons for this. Firstly, it enhances the security of the site, ensuring that users can only place one order. Secondly, it helps us distinguish between new joiners and existing staff.

It's simple!

• Navigate to https://merch.fnz.com
• Log in (See FAQ 2)
• Select your items
• Add them to your shopping cart
• Proceed to checkout

No, you do not need to pay. FNZ will cover the cost of the items and the distribution.

For the vast majority of employees, your order will be shipped to the office closest to you or the office you regularly attend.

Please make sure that you read the size guides and measurements on the site to ensure you order the correct sized items. Pay special attention when ordering T-shirts, as the unisex black, unisex color, and women's T-shirts all have different size guides and cuts. Please order carefully, as it will not be possible to replace an item if you choose the wrong size.

We offer a broad selection of sizes which we hope will suit most people. However, if your size is not shown or you need an adaptation for impaired mobility/dexterity reasons, please let us know by contacting InternalCommunications@fnz.co.uk.

Please note that we will not be able to replace or return items due to incorrect sizes, so ensure that you have thoroughly read the size guides on the site. If your item(s) are damaged or the size is not the one that you ordered (t-shirt and hoodie only), please contact our partner at fnzmerch@vektor.co.uk for more information. If your item(s) are damaged, you may be asked to provide a photograph.

We anticipate that all orders will be delivered within 28 days. However, please note that this timeframe is subject to potential delays within the relevant postal services or customs, especially for overseas (outside of the UK) orders.

Keep an eye out on Viva Engage. Once or twice a year, we'll run polls on merchandise to let you decide what you'd like to see added in the future.

You will only be able to order via the site on one occasion. Please make sure that you review your order thoroughly before checking out.

All garments adhere to Worldwide Responsible Accredited Production (WRAP) certified production, a scheme committed to ensuring safe working conditions, paying fair wages, and reducing environmental impact. This is achieved through practices such as using recycled materials which minimises waste and efforts to minimise energy consumption.

Please refer to the details/description section on each product page.

We hope that all orders will be delivered within 28 days. If your item(s) are damaged, please contact fnzmerch@vektor.co.uk for more information. You may be asked to provide a photograph to demonstrate the issue.

If you have any questions that are not covered in this FAQ, please contact InternalCommunications@fnz.co.uk for more information.

From time to time, some sizes and colours may go out-of-stock. We hope that any out-of-stock items will be replaced within 2-3 weeks.

No, while we do hope you don't leave the company, we won't need items back, and we hope that it's a positive reminder of your time with the FNZ Group.

Yes, new starters will be able to order items as part of their welcome to the FNZ Group. They will be sent the link and information as part of the induction process managed by the local HR team. Please note that distribution times may vary depending on the new starters' global location as we need a minimum number of orders at a given time to trigger a new print run.

Users who have already placed an order cannot log back in until they receive additional credits. Please keep an eye out for your confirmation email following your order.

We appreciate your enthusiasm; however, each person is restricted to making just one order.

To stay within budget and provide merchandise to the entire FNZ group, each user is allocated a predetermined number of credits to spend as they see fit.

Unfortunately, you cannot order merchandise for events through the merch site. Events should be budgeted and handled separately, following the standard gatekeeper process. For guidance with event-related orders, please contact InternalCommunications@fnz.co.uk.

If this is the case, please contact fnzmerch@vektor.co.uk and InternalCommunications@fnz.co.uk, and we will update the site as soon as possible.

If you have already placed an order, you will not be able to access the site again until you receive more credits. Please refer to FAQ 24 for information regarding credits.

You must create an account using an approved FNZ domain email address. If you are using an approved FNZ or acquired company email address and are still experiencing issues, please contact InternalCommunications@fnz.co.uk, and we will add your domain to the list of approved addresses to enable your order.

We appreciate your enthusiasm, but our program is designed to provide merchandise to employees without any additional cost to you.

If you have any issues, please review this list of FAQ's to understand if your query is answered. If your issue is not covered, then please contact fnzmerch@vektor.co.uk or InternalCommunications@fnz.co.uk.